Technology Support Services

Starting in the 2010-2011 school year, a new technology support services model was implemented.  This model is based on a pool of technicians at the district level.  Technicians are assigned to clusters of schools and plan their services based on a new trouble ticket system on the Districts web site.

Each school has a primary school technology contact and a secondary school technology contact with rights to the trouble ticket system for entering tickets or for cancelling.  Daily monitoring of the ticket system is completed by Level 8 technicians and the District`s IT Coordinator.

The new model is a service model to known requests is not a per hour allocation model to schools.